Welcome to got my goat

This site has been set-up as part of a tutorial published on Ayrmer Software’s blog that shows how easy it is to create a website – Do It Yourself (DIY) web site design – and will also be used to vent my spleen, replacing Charlie’s rant (when I have time I’ll transfer the old articles over from the old site).

For those of you that have ended up here, having followed the tutorial, please feel free to have a browse around and I hope you’ll leave a comment or two.

Enjoy!

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Is your glass half full or half empty?

So is your glass half full or half empty? Perhaps I have already answered the question for myself – by the order of the options, half full first – but where are you. Now anyone that knows me will also know that I am not a natural optimist, far from it, but we are starting to see some positive signs having been through a bear market since the beginning of November, which saw two major projects delays / shelved and three major clients laying staff off! It was as if someone just came along and turned the tap off and it has remained that way until this week. It all started when Tom Ball of Cognac (the big picture company) invited me to one of his recession dinners. Sounds negative, but Tom is possiblly the most driven, optimist person I have ever met. He wanted to get a number of entrepreneurs together and find out what they were doing! I attended the second dinner on the 6th November, in central London and found it reassuring as we have already taken many of the steps others were only just starting to consider.

During the last twelve to eighteen months we have tightened up our business operations, clearing all of business debts and streamlining business processes by implementing our Business Management System. This has meant that we are going into the current economic climate lean and mean and focused on the clients needs! I was talking to a colleague on Wednesday and he said what every business needs to do is create trust and make people’s lives simpler, so our tag line – making complex task simple – seems to hit the mark.

We have taken on a PR and Marketing company (Absolute PR & Marketing) to help us increase our brand awareness and look forward to 2009! In the last week we have seen the first signs of a turn around in confidence and the glass is definitely half full!

So, if you only see a half empty glass try looking again – you might be suprised at what you see!

P.S. November saw 1,092 visitors to the blog with 509 visitors so far this month!

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Online parcel delivery success is down to investment in a bespoke software solution …

There was an interesting article in the Business Section of The Daily Telegraph yesterday; the article was talking about the success of parcel2go.com, the UK’s first internet parcel delivery service, which was founded in April 2000. The business is hugely successful and anticipates a turnover of £ 10m in 2009/10. What caught my eye was the fact that the business had invested in a bespoke customer data management software package in 2003 (which together with an advertising campaign on Google and eBay) and accredited much of their success to this.

Ayrmer Software has developed a number of bespoke systems for businesses across the UK and has seen similar levels of Return on Investment (RoI) for businesses that understand the advantages of using customised solutions that match the Unique Selling Point (USP) or specific business processes, providing a competitive edge!

I am often asked about packaged vs bespoke solutions; when should a business opt for bespoke solutions? There are two questions businesses need to ask themselves:-

  1. What is the total cost of ownership?
    People often don’t consider the costs associated with software; licensing costs as the business grows, cost of upgrades forced upon the business by the vendor, maintenance costs, training, business continuity, hardware and associated infrastructure costs. I was talking to a network colleague yesterday and he said businesses are scared of bespoke systems because once the business has committed to a system the client can often find themselves hooked in to a specific supply. Although I would agree some software companies do this, most rely on building a long term relationship and don’t, whereas packages solutions don’t care about an individual client as it’s a number game. Ayrmer Software write all their systems in open source, which in turn allows businesses to seek alternative suppliers, if they feel they aren’t getting value for money.
  2. Can you afford to compromise?
    For some businesses a packaged solution will fit their business, especially where the software has been developed for a specific purpose or sector. I don’t believe in reinventing the wheel, so core systems like accounts packages should definitely be packaged as there are benefits that far outweigh going bespoke; accounts packages are kept up-to-date with new legislation and regulations from HMRC.
    However this isn’t always the case! Businesses typically use a tiny proportion of a systems functionality and while this might seem unimportant it can lead to increased training costs and inefficiencies within the business.
    Some businesses need bespoke systems because the benefits outweigh using packaged solutions. I spoke to a potential client this summer that runs a successful training company, offering courses for the Microsoft Office Suite. She is currently using a variety of free / lost cost solutions which work, but take time and create inefficiencies within the business. Whilst this will work for a while there will come a time where the business simply cannot afford to waste time. Start-ups are often “time rich, cash poor”; the tipping point is when the business becomes “time poor” and can no longer carry these inefficiencies; this is when a business management system can really help.
    Another business we are working with was forced to use a packaged solution by one of the clients; although they found the software useful it didn’t quite match their needs. When they approached the software house and asked if they would consider customising it, the company said and big fat NO, leaving them stranded with a system that didn’t work for them.

I will be doing a series of seminars in the spring about the subject and will post details nearer the time, but in the meantime here are some articles I have found during research for the seminars, which you might find interesting.

bespoke vs off-the-shelf
the true cost of business software

… and a slightly off centre article about open source vs. proprietary.

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HM Revenue and Customs …

I have recently signed up to the HMRC VAT online system having used the PAYE for Employers for a couple of years. When I initially used the PAYE for Employers online I hit a few teething problems and anyone that has left their end of year returns ’til the last moment will know that the government aren’t very good at ensuring their systems work well during high demand periods. As a result I have changed the way I use these tools avoiding leaving PAYE and tax returns to the last minute.

So I thought I was safe signing up for the VAT online service! This has been an unmitigated disaster from start to … well, haven’t got to the finish yet! I initially hit an error “AGENT_NOT_AUTHORISED” and contacted the HMRC Online Services Helpdesk and they said “clear you browser cache”; like I hadn’t already thought of that and it took them over a week to respond! So, I cleared my cache (again) and then attempted to log on again but hit an unhandled error saying the site was down; tried again forty eight hours later and got a handled error saying the site was temporarily down whilst essential site maintenance was being carried out; tried again after another twenty four hours and got a new error, “system is unavailable, please try again later”!

So this has now been going on since the 9th October and still counting! So will I get penalised for their incompetence, from experience I would say yes! A couple of years ago I almost ended up in court, despite the fact that I had paid my PAYE contributions on time; but would HMRC accept proof of payment using their own reference numbers and supporting bank statements, NO! It was only when I went into the HMRC offices and complained so bitterly that they called off the pet Rottweilers and unofficially admitted they couldn’t organise a piss up in a brewery!

A business colleague of mine is currently going through similar torment! When will the government sort out their systems and start helping small businesses or is this too much to ask for?

What frustrates me more than anything though, is that as a business (Ayrmer Software) we are measured on how we respond to our clients needs; I know if a client had a problem and we took three weeks to respond, we wouldn’t survive and to be honest, we wouldn’t deserve to survive!

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Every teenager should watch this before travelling …

We went to see the new Pierre Morel film, Taken last weekend and loved it! It should reduce the number of travelling American teenager girls single handedly!

Other films we have recently seen and would recommend include the new Guy Richie film, RocknRolla and Awake.

Looking forward to the new Bond movie, Quantum of Solace and Ridley Scott’s new film Body of Lies.

On the literature front, just finished the fourth book in Stephen King’s The Dark Tower series, “Wizard and Glass”. Having narrowly escaped Lud and Blaine, the ka-tet finds itself in Topeka, Kansas, a ghost town depopulated by a superflu. So that they can continue, Roland must tell them of a time in his youth which helped define the man he has become. Before the tale is finished he must confront a man who may hold the key to the Dark Tower.

I am also waiting for Conn Iggulden third book (“Conqueror Series”) focusing on the life of Genghis Khan called “Bones of the Hills”. The first two books were excellent, the first “Wolf of the Plains” tells the story of his early years; the second “Lords of the Bow” follows his first invasion of the Chinese Empire.

Also reading Terry Goodkind’s series “Sword of Truth” and have reach book five, “Soul of the Fire”.

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Some alarming facts and figures

The BBC have published an article this morning that paints a very graphic picture of what has happened in the city recently! Have a look at Finance crisis: in graphics.

The total annual UK public spending is £618 billion, but the rescue package (including Northern Rock and Bradford and Bingley) could end up costing us in excess of £620 billion. This is against rising government borrowing which has already ballooned by 50% earlier this year to an eye watering £50 billion (see Government borrowing soars by half).

So Gordon Browns balance sheet looks something like this …

Current liabilities
Northern Rock £ 119 bn
Bradford and Bigley £ 14 bn
Royal Bank of Scotland £ 20 bn
HBOS / Llyods TSB £ 17 bn
Sub Total £ 170 bn
Loans & loan guarantees
Bank debt guarantee £ 250 bn
Short term loans £ 200 bn
Government borrowing £ 50 bn
Sub Total £ 500 bn
Total £ 670 bn

… so is this what he calls the age of responsibility?

Perhaps, more worryingly, we should ask where this is going to come from, increased taxation or further borrowing?

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openoffice.org announces …

openoffice.org is throwing a launch party in Paris on 13 October to mark the eighth anniversary of the popular open source office software suite and will hopefully announce the launch of Version 3.0.

The new version will support the upcoming OpenDocument Format 1.2 standard, and can also open files created with Microsoft’s Office 2007 (docx file format).

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AIG get the blame …

I was sent this link (moneyweek.com) by a Tom Ball (Cognac, communicate anything in 10 minutes) but when I tried the link this morning I just got a server error, so I have published the article here so others can read it. I am assuming the server got overloaded or something?

AIG’s crucial role in the banking collapse

Oct 09, 2008

Something very strange is happening in the financial markets. And I can show you what it is and what it means…

If September didn’t give you enough to worry about, consider what will happen to real estate prices as unemployment grows steadily over the next several months. As bad as things are now, they’ll get much worse.

They’ll get worse for the obvious reason: because more people will default on their mortgages. But they’ll also remain depressed for far longer than anyone expects, for a reason most people will never understand.

What follows is one of the real secrets to September’s stock market collapse. Once you understand what really happened last month, the events to come will be much clearer to you…

Every great bull market has similar characteristics. The speculation must – at the beginning – start with a reasonably good idea. Using long-term mortgages to pay for homes is a good idea, with a few important caveats.

Some of these limitations are obvious to any intelligent observer… like the need for a substantial down-payment, the verification of income, an independent appraisal, etc. But human nature dictates that, given enough time and the right incentives, any endeavour will be corrupted. This is one of the two critical elements of a bubble. What was once a good idea becomes a farce. You already know all the stories of how this happened in the housing market, where loans were eventually given without fixed rates, without income verification, without down-payments, and without legitimate appraisals.

As bad as these practices were, they would not have created a global financial panic without the second, more critical element. For things to get really out of control, the farce must evolve further… into fraud.

And this is where AIG comes into the story.

Around the world, banks must comply with what are known as Basel II regulations. These regulations determine how much capital a bank must maintain in reserve. The rules are based on the quality of the bank’s loan book. The riskier the loans a bank owns, the more capital it must keep in reserve. Bank managers naturally seek to employ as much leverage as they can, especially when interest rates are low, to maximise profits. AIG appeared to offer banks a way to get around the Basel rules, via unregulated insurance contracts, known as credit default swaps.

Here’s how it worked: Say you’re a major European bank… You have a surplus of deposits, because in Europe people actually still bother to save money. You’re looking for something to maximise the spread between what you must pay for deposits and what you’re able to earn lending. You want it to be safe and reliable, but also pay the highest possible annual interest. You know you could buy a portfolio of high-yielding subprime mortgages. But doing so will limit the amount of leverage you can employ, which will limit returns.

So rather than rule out having any high-yielding securities in your portfolio, you simply call up the friendly AIG broker you met at a conference in London last year.

“What would it cost me to insure this subprime security?” you inquire. The broker, who is selling a five-year policy (but who will be paid a bonus annually), says, “Not too much.” After all, the historical loss rates on American mortgages is close to zilch.

Using incredibly sophisticated computer models, he agrees to guarantee the subprime security you’re buying against default for five years for say, 2% of face value.

Although AIG’s credit default swaps were really insurance contracts, they weren’t regulated. That meant AIG didn’t have to put up any capital as collateral on its swaps, as long as it maintained a triple-A credit rating. There was no real capital cost to selling these swaps; there was no limit. And thanks to what’s called ‘mark-to-market’ accounting, AIG could book the profit from a five-year credit default swap as soon as the contract was sold, based on the expected default rate.

Whatever the computer said AIG was likely to make on the deal, the accountants would write down as actual profit. The broker who sold the swap would be paid a bonus at the end of the first year – long before the actual profit on the contract was made.

With this structure in place, the European bank was able to assure its regulators it was holding only triple-A credits, instead of a bunch of subprime ‘toxic waste.’ The bank could leverage itself to the full extent allowable under Basel II. AIG could book hundreds of millions in ‘profit’ each year, without having to pony up billions in collateral.

It was a fraud. AIG never [had] any capital to back up the insurance it sold. And the profits it booked never materialised. The default rate on mortgage securities underwritten in 2005, 2006, and 2007 turned out to be multiples higher than expected. And they continue to increase. In some cases, the securities the banks claimed were triple A have ended up being worth less than $0.15 on the dollar.

Even so, it all worked for years. Banks leveraged deposits to the hilt. Wall Street packaged and sold dumb mortgages as securities. And AIG sold credit default swaps without bothering to collateralise the risk. An enormous amount of capital was created out of thin air and tossed into global real estate markets.

On September 15, all of the major credit-rating agencies downgraded AIG – the world’s largest insurance company. At issue were the soaring losses in its credit default swaps. The first big write-off came in the fourth quarter of 2007, when AIG reported an $11 billion charge. It was able to raise capital once, to repair the damage. But the losses kept growing. The moment the downgrade came, AIG was forced to come up with tens of billions of additional collateral, immediately. This was on top of the billions it owed to its trading partners. It didn’t have the money. The world’s largest insurance company was bankrupt.

The dominoes fell over immediately. Lehman Brothers failed on the same day. Merrill was sold to Bank of America. The Fed stepped in and agreed to lend AIG $85 billion to facilitate an orderly sell off of its assets in exchange for essentially all the company’s equity.

Most people never understood how AIG was the linchpin to the entire system. And there’s one more secret yet to come out…

AIG’s largest trading partner wasn’t a nameless European bank. It was Goldman Sachs.

I’d wondered for years how Goldman avoided the kind of huge mortgage-related writedowns that plagued all the other investment banks. And now we know: Goldman hedged its exposure via credit default swaps with AIG. Sources inside Goldman say the company’s exposure to AIG exceeded $20 billion, meaning the moment AIG was downgraded, Goldman had to begin marking down the value of its assets. And the moment AIG went bankrupt, Goldman lost $20 billion. Goldman immediately sought out Warren Buffett to raise $5 billion of additional capital, which also helped it raise another $5 billion via a public offering.

The collapse of the credit default swap market also meant the investment banks – all of them – had no way to borrow money, because no one would insure their obligations.

To fund their daily operations, they’ve become totally reliant on the Federal Reserve, which has allowed them to formally become commercial banks. To date, banks, insurance firms, and investment banks have borrowed $348 billion from the Federal Reserve – nearly all of this lending took place following AIG’s failure. Things are so bad at the investment banks, the Fed had to change the rules to allow Merrill, Morgan Stanley and Goldman the ability to use equities as collateral for these loans, an unprecedented step.

The mainstream press hasn’t reported this either: A provision in the $700 billion bailout bill permits the Fed to pay interest on the collateral it’s holding, which is simply a way to funnel taxpayer dollars directly into the investment banks.

Why do you need to know all of these details? First, you must understand that without the government’s actions, the collapse of AIG could have caused every major bank in the world to fail.

Second, without the credit default swap market, there’s no way banks can report the true state of their assets – they’d all be in default of Basel II. That’s why the government will push through a measure that requires the suspension of mark-to-market accounting. Essentially, banks will be allowed to pretend they have far higher-quality loans than they actually do. AIG can’t cover for them anymore.

And third, and most importantly, without the huge fraud perpetrated by AIG, the mortgage bubble could have never grown as large as it did. Yes, other factors contributed, like the role of Fannie and Freddie in particular. But the key to enabling the huge global growth in credit during the last decade can be tied directly to AIG’s sale of credit default swaps without collateral. That was the barn door. And it was left open for nearly a decade.

There’s no way to replace this massive credit-building machine, which makes me very skeptical of the government’s bailout plan. Quite simply, we can’t replace the credit that existed in the world before September 15 because it didn’t deserve to be there in the first place. While the government can, and certainly will, paper over the gaping holes left by this enormous credit collapse, it can’t actually replace the trust and credit that existed… because it was a fraud.

And that leads me to believe the coming economic contraction will be longer and deeper than most people understand.

You might find this strange… but this is great news for those who understand what’s going on. Knowing why the economy is shrinking and knowing it’s not going to rebound quickly gives you a huge advantage over most investors, who don’t understand what’s happening and can’t plan to take advantage of it.

How can you take advantage? First, make sure you have at least 10% of your net worth in precious metals. I prefer gold bullion. World governments’ gigantic liabilities will vastly decrease the value of paper currencies.

Second, I can tell you we’re either at or approaching a moment of maximum pessimism in the markets. These kinds of panics give you the chance to buy world-class businesses incredibly cheaply. A few worth mentioning are ExxonMobil, Intel, and Microsoft. I have several stocks like these in the portfolio of my Investment Advisory.

Third, if you’re comfortable short-selling stocks (betting they’ll fall in price), now is the time to be doing it… simply as a hedge against further declines.

Keep the fraud of AIG in mind when you form your investment plan for the coming years. By following these three strategies, you’ll survive and prosper while most investors sit back and wonder what the hell is going on.

This article was written by Porter Stansberry, a regular contributor to the free daily investment letter DailyWealth

Originally posted by moneyweek.com.

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Got that Friday feeling …

We’ve had “black monday” (Monday, October 19, 1987), “black wednesday” (Wednesday, September 16, 1992) and the “dot com bubble” (March, 2000) but what will today be called?

Bankers aren’t very imaginative (unless they are doing so creative accounting which is what got us into this mess) but how about some of these alternatives:-

(1) Black Hole Friday (describes where your pension fund went);
(2) Sub 4000 Friday (the FTSE index);
(3) Crunch Friday (refers to the cause, the credit crunch);
(4) Blind Panic Friday (describes the behaviour of the city);
(5) Gordon Brown comes home to roost Friday (the end of the irresponsible era);

OK, you get my drift, send your ideas to charliecollins@ayrmer.co.uk and I’ll post them next week. At the time of writing this the FTSE was at 3922.80, down 391 points (9.06%). For more information check out market crashes.

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A VoIP solution that is worth a really close look at …

I have a business colleague that has been nominated for an industry award for the VoIP / PABX system he has designed and developed and has now started rolling out to Small / Medium sized Enterprises (SMEs) across the country that is a real alternative for many organisations.

Take a look at DSX: The Drogon Exchange and you’ll see some really solid use of open source software delivering twenty first century solutions. During a meeting with the business owner (Gordon Henderson) it was easy to see why this is a real “no brainer”, offering a return on investment within 6 – 8 months and upto 60% savings on call charges! This was worked out on a small office with two British Telecom lines on a standard business tariff with five users (i.e. five employees).

I know there are a host of other options, but just how many offer VoIP, video, voicemail and PABX for an initial investment just over a thousand pounds! Real value for money backed by the sound application of technology.

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